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23 Questions Answered
Frequently Asked Questions
Get answers to common questions about our appliance repair services, pricing, warranty, and what to expect when you schedule a service call.
Expert Answers
From our expert technicians
Service & Scheduling
Do you offer same-day appliance repair service?
Yes, we offer same-day service for most repairs in Westchester County and surrounding areas. If you call before noon, we can typically have a technician at your home the same day. For emergencies, we also offer priority scheduling.
What areas do you serve?
We serve Westchester County NY, Nassau County NY, and Fairfield County CT. This includes communities like Rye, Scarsdale, Greenwich, Bronxville, Larchmont, Great Neck, Manhasset, and many more. Check our Service Areas page for a complete list.
What are your service hours?
Our regular service hours are Monday-Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 6:00 PM, and Sunday 9:00 AM - 5:00 PM. 24/7 Emergency Service Available
How do I schedule an appointment?
You can schedule an appointment by calling us at (914) 537-0917 or by using our online booking system. We'll confirm your appointment time and send you a reminder before your technician arrives.
Do I need to be home for the repair?
Yes, an adult (18+) should be present during the service call. This allows our technician to discuss the diagnosis, get approval for repairs, and demonstrate that everything is working properly after the repair.
Pricing & Payment
How much does appliance repair cost?
Repair costs vary depending on the appliance type, the issue, and parts needed. We charge a diagnostic fee that covers the service call and diagnosis. If you proceed with the repair, the diagnostic fee is typically applied toward the total cost. We always provide a detailed estimate before beginning any work.
Do you provide estimates before starting work?
Absolutely. After diagnosing the problem, our technician will provide a detailed estimate including parts and labor. You decide whether to proceed with the repair. There are no hidden fees or surprise charges.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, checks, and cash. Payment is due upon completion of the service.
Is there a diagnostic or service call fee?
Yes, we charge a diagnostic fee that covers the technician's trip to your home and the time to diagnose the problem. This fee is communicated upfront when you schedule. If you approve the repair, the diagnostic fee is often applied to the total repair cost.
Warranty & Guarantees
What warranty do you offer on repairs?
We provide a 90-day parts & labor warranty on all repairs. This covers both the parts we install and the labor performed. If the same issue recurs within the warranty period, we'll return to fix it at no additional cost.
Do you use genuine manufacturer parts?
We use factory-spec replacement parts that meet or exceed OEM standards. We use factory-spec replacement parts that meet or exceed OEM standards. These parts ensure reliable, long-lasting repairs.
What if the repair doesn't fix the problem?
Our goal is to fix your appliance right the first time. If the same problem persists after our repair, contact us and we'll return to address it under our warranty at no additional charge.
Appliances & Brands
What brands do you repair?
We specialize in high-end and luxury appliance brands including Sub-Zero, Wolf, Thermador, Viking, Miele, Gaggenau, Bosch, Dacor, Jenn-Air, KitchenAid, Cove, Scotsman, True Residential, Monogram, Bertazzoni, Fisher & Paykel, La Cornue, Liebherr, ASKO, and Smeg.
What types of appliances do you repair?
We repair refrigerators, freezers, wine coolers, ice makers, beverage centers, ranges, ovens, cooktops, ventilation hoods, microwaves, dishwashers, washers, dryers, air conditioning systems, heating systems, coffee machines, and garbage disposals.
Are you an authorized service provider?
We are an independent appliance repair service and are not affiliated with, endorsed by, or connected to Sub-Zero, Wolf, or any other manufacturer. All brand names, logos, and trademarks are the property of their respective owners. However, our technicians have extensive training and experience with these premium brands, and we use factory-spec parts for all repairs.
Can you repair older or discontinued appliances?
In most cases, yes. Our experienced technicians can work on older and discontinued models. However, parts availability can be a factor. We'll let you know if parts are difficult to source and discuss your options.
Emergency Service
Do you offer emergency appliance repair?
Yes, we offer emergency repair services for urgent situations like a non-working refrigerator or freezer, no heat in winter, or no AC during extreme heat. Call us and mention it's an emergency, and we'll prioritize your service.
What qualifies as an emergency repair?
Emergencies typically include complete refrigerator/freezer failure (risk of food spoilage), no heat when temperatures are below freezing, no AC during heat emergencies, gas leaks or gas smell, and appliance issues that pose safety risks.
Is there an extra charge for emergency service?
Emergency and after-hours service may have an additional fee, which will be communicated when you call. We believe in transparent pricing, so you'll know the cost before we dispatch a technician.
The Repair Process
What should I do before the technician arrives?
Clear access to the appliance, note any error codes or unusual sounds, and have information about when the problem started. If it's a refrigerator repair, you may want to have a cooler ready for perishables just in case.
How long does a typical repair take?
Most repairs are completed in one visit, typically within 1-2 hours. However, if a part needs to be ordered, a second visit will be necessary. We'll provide an estimate of the repair time after diagnosis.
Do your technicians carry parts with them?
Yes, our service vehicles are stocked with common parts for the brands we service. This allows us to complete many repairs on the first visit. For less common parts, we can usually obtain them within 1-2 business days.
Will the technician clean up after the repair?
Absolutely. Our technicians treat your home with respect. They use floor protection when needed and clean up any debris from the repair. We leave your home as clean as we found it.
Still Have Questions?
Our team is happy to answer any questions you have about our services, your appliance, or what to expect during a repair. Give us a call or send us a message.
Ready to Schedule Your Repair?
90-day parts & labor warranty on all repairs. Call now for same-day service availability.
Available 24/7 for emergency repairs